Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello. Welcome to Just Answer, an independent paid Question and Answer support site. I am Rafi with 15+ years of experience and will try to do my best to help you today. I am sorry to hear that you are having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly. May I know what troubleshooting have you done?
To answer your question -
Most printers require that you install the latest printer driver so that the printer will work well. If you recently upgraded from an earlier version of Windows or Mac, your printer driver might work with the previous version but might not work well or at all. Also, if you've experienced power outages, computer viruses, or other problems, your printer driver might be damaged. Downloading and installing the latest printer driver can often resolve these problems. Here are several ways to do this.
I hope that one of these tips or fixes was able to help you with the issue you are experiencing. If you still can't get the printer setup correctly a technician service request must be made.
Thank you very much for your time & patience while I typed up your response. Let me know if you have any follow up questions. I am here to help you. Thanks.