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Russell H.
Russell H., Printer and Office
Category: Printers
Satisfied Customers: 2030
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
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It is not printing black ink. I have cleaned and aligned the

Customer Question

It is not printing black ink. I have cleaned and aligned the cartridge but it has not worked.
JA: Are you getting any error messages? If so, what do they say?
Customer: No
JA: The last time you changed your cartridges, did you replace them with new ones or refill the old ones?
Customer: I changed them with new Hp cartridges and the other colours are ok
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No
Submitted: 25 days ago.
Category: Printers
Expert:  Joseph Newman replied 25 days ago.

Hello, my name is*****'m happy to help you with your question today.