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Windowspcfix
Windowspcfix, Consultant
Category: Printers
Satisfied Customers: 8405
Experience:  It Consultant
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I’m trying to print but printer saying ‘Missing or Failed

Customer Question

Hello I’m trying to print but printer saying ‘Missing or Failed Printhead’ ?... Help
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: wireless
JA: When did you last update the printer driver software?
Customer: I’ve never done that leave that to my husband
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: I just want to be able to print from my devices
Submitted: 25 days ago.
Category: Printers
Expert:  Windowspcfix replied 25 days ago.

Hello

My name is James

Welcome to Just Answer, I am sorry you are having a techincal Issue

I know these can be Frustrating, I will be working with you to fix these issues to get you fixed up ASAP

Let me know when you are ready to continue

Cheers James

Expert:  Windowspcfix replied 25 days ago.

What is the make and model of the printer?

Customer: replied 25 days ago.
HP Officejet Pro 8620
Expert:  Windowspcfix replied 25 days ago.

Please follow the below

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

  5. Test and let me know