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Jeffrey B
Jeffrey B, Engineer
Category: Printers
Satisfied Customers: 4102
Experience:  ICT Support 1/2/3/ Line at Peopleware
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Printing has been blocked and I need to print some urgent

Customer Question

Printing has been blocked and I need to print some urgent documents please help
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: Wireless
JA: When did you last update the printer driver software?
Customer: Not sure
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: I can't think of anything else thanks for your help
Submitted: 22 days ago.
Category: Printers
Expert:  Jeffrey B replied 22 days ago.

Hello, my name is*****'m happy to assist you today with your printer, Lets get started!

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can we please try the following:

What is the model? of the printer?

did you try to update the drivers?

Please let me know how this goes.

Kind regards,

Jeffrey

Customer: replied 22 days ago.
HP ENVY 4507, I have no idea how to update my printer
Expert:  Jeffrey B replied 22 days ago.

understood, thank you

is there any error message showing when printing? are you on a mac?

Kind regards,

Jeffrey

Customer: replied 22 days ago.
No a warning that printing will be blocked, it has stopped mid sentence
Expert:  Jeffrey B replied 22 days ago.

understood, thank you

  1. Turn off your Mac (Apple > Shut Down).
  2. Hold down Command-R and press the Power button. ...
  3. Wait for OS X to boot into the OS X Utilities window.
  4. Choose Utilities > Terminal.
  5. Enter csrutil disable.
  6. Enter reboot.

Please let me know how this goes.

Kind regards,

Jeff