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K Dismas
K Dismas, Engineer
Category: Printers
Satisfied Customers: 4006
Experience:  Developer/Programmer/Computer Technician
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I have just bought a new Lenova laptop with Windows 10

Customer Question

I have just bought a new Lenova laptop with Windows 10 installed and find that printing takes at least 5minutes each page. Is there a problem with my HP DeskJet 3630 printer not recognising Windows 10 , please help. my ipad and phone have no problem printing . Janet
JA: How are you connecting to your DeskJet: wirelessly or by USB?
Customer: wirelessly
JA: When did you last update the printer driver software?
Customer: I am not sure as I thought it updated automatically
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: I have an HP Instant Ink account if that makes any difference
Submitted: 20 days ago.
Category: Printers
Expert:  K Dismas replied 20 days ago.

Hello my name is ***** ***** JustAnswer,
I am really sorry for the trouble you are facing right now.

But I'm here and happy to assist you today.

Take note: Please feel free to ignore the automated offers. These are premium services that are not free of charge. They are forms sent automatically by the website and not coming from my own will.

Please follow the steps below.

Adding a printer – Windows 10

Right click on the Start icon in the lower left hand corner of your screen

Select Control Panel

Select Devices and Printers

Select Add a printer

You can wait for all of the printers campus wide to populate, but it will take a while and the list will be long. It will be quicker to

Select The printer I want isn’t listed

Click Next

Select Find a printer in the directory, based on location or feature

Click Next

Next to Name enter the prefix of the building followed by the room number

(For example, to find the printer in Decker Hall 108, enter DH108)

Click Find Now

NOTE: If you can’t find the printer you are looking for, you may not have rights to it or you may have the name wrong. Contact *****@******.*** for assistance.

Double click on the printer you want to add

The following screen appears

Click Next

Check Set as the default printer if desired

Click Print a test page if you like

Click Finish

Customer: replied 20 days ago.
I already have the printer installed and default in place, you haven't answered my question re is there a problem with my HP printer talking to windows 10 because it is slow in responding taking at least 5 minutes to print
Expert:  K Dismas replied 20 days ago.

No, I think the printer seems fine since you can print it from your phone. Please try to connect your printer using USB Cable. Cables are faster than wireless.