How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Jeffrey B Your Own Question
Jeffrey B
Jeffrey B, Engineer
Category: Printers
Satisfied Customers: 4103
Experience:  ICT Support 1/2/3/ Line at Peopleware
72451768
Type Your Printers Question Here...
Jeffrey B is online now

In order to print out any copies from my emails and

This answer was rated:

Hello, in order to print out any copies from my emails and downloads I am referred to a screen that asks me to pay, unlimited scans etc. I do not have my own printer and I didn't use to pay to send an email with any documents to a stationers for them to print it out. Is this normal procedure now?
JA: Is there an error code on your printer when you try to scan?
Customer: No I do not have a printer, it's just I cannot even look at my attached documents either, such as payslips which are important for me to print out.
JA: The Printer Technician will be able to walk you through that. When did you last update the printer driver software?
Customer: Who do I contact?
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No, thank you for connecting me

Hello, my name is*****'m happy to assist you today with your printer, Lets get started!

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can we please try the following:

are you printing to a pdf document?

have we tried another browser like chrome?:https://support.google.com/chrome/answer/95346?co=GENIE.Platform%3DDesktop&hl=en

Please let me know how this goes.

Kind regards,

Jeffrey

Jeffrey B and 6 other Printers Specialists are ready to help you
Customer: replied 20 days ago.
Thank you for message. Yes I am trying to print from a PDF.
Then before that payment selection pops up the are apps, pdf to convert to word, pdf to excel etc. I have chrome and I installed again and when I click on chrome another of my apps appers. So it is not acting like a briwser

Great,

Please click the link on the pc and open the download:https://join.zoho.eu/4671599039

Please let me know how this goes.

Kind regards,

Jeff

Customer: replied 20 days ago.
I am out at the moment I will have to start this again tomorrow.
Customer: replied 20 days ago.
Please i cannot afford a phone call 21£ please delete this and I will have to cancel this trial too
Customer: replied 20 days ago.
I am stressed do mot want to pay £21 I saw this too latr
Customer: replied 20 days ago.
Please answer me I am stressed

yes offcourse, take your time

I am here almost 24/7, just send me a message if you need me.

Stay healthy.

Kind regards,

Jeff

understood, thank you

this can be done here: https://www.justanswer.co.uk/help/how-to-request-refund

Please let me know how this goes.

Kind regards,

Jeff

Customer: replied 20 days ago.
No I will not be needing your help and I have no-one to talk to cancel this call omease

understood, thank you

this can be done here: https://www.justanswer.co.uk/help/how-to-request-refund

Please let me know how this goes.

Kind regards,

Jeff

Customer: replied 20 days ago.
Will I incur any charges I am not at home and very depressed

yes you will get the ref un d

Kind regards,

Jeffrey

Customer: replied 20 days ago.
Hello I did not have a phone call so why did you charge me

i am sorry to read this.

the refun d can this can be done here: https://www.justanswer.co.uk/help/how-to-request-refund

Please let me know how this goes.

Kind regards,

Jeff