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Tech Raksh
Tech Raksh, Engineer
Category: Printers
Satisfied Customers: 7078
Experience:  Customer support Engineer
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I have a new debit card but can`t log in to HP bcause, HP

Customer Question

I have a new debit card but can`t log in to HP bcause
JA: What HP model do you have?
Customer: HP ENVY5030
JA: How long has this been going on with your HP printer?
Customer: since I changed my debit card I cannot log in - forgot my password
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: dont know
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Printers
Expert:  Tech Raksh replied 2 months ago.

Hello! Welcome to JustAnswer, an independent paid Question & Answer web portal. My name is***** am happy to be assisting you today.

I am sorry to hear that you are having trouble login to your HP Instant Ink account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please do follow the below steps to reset the password ***** your HP Instant Ink account.

1. Go to Account recovery page (

2. Click on Forgot Username or Password.

3. Enter the email address associated with your HP Instant Ink account and click next.

4. An email will be sent to your email account to reset the password. Open the email and click on the link to reset the password ***** follow the onscreen instructions.

5. Try to re-login using the new password.