Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, thank you for using JustAnswer.com I am Cris and will be glad to assist you.
**REMOTE SUPPORT IS OFFERED TO YOU BY THE WEBSITE AND NOT ME. IT IS NOT REQUIRED BUT CAN BE PERFORMED ONLY ON A PC WHICH HAS INTERNET ACCESS AND CAN BOOT TO THE DESKTOP. REMOTE SUPPORT IS NOT AVAILABLE FOR ANY SMARTPHONE OR TABLET. IF YOU ARE HAVING ISSUES WITH A TABLET OR SMARTPHONE DO NOT REQUEST REMOTE SUPPORT, CLOSE AND IGNORE THE REQUEST.**
Sorry to hear about your issue, I will do my best to provide excellent support and a solution.
What is the make and model of the printer? Also, are you on a Mac or Windows PC?