How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Printer and Office
Category: Printers
Satisfied Customers: 2031
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
13568747
Type Your Printers Question Here...
Russell H. is online now

He printer just does not work for me, by usb, yesterday,

Customer Question

he printer just does not work for me
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: by usb
JA: When did you last update the printer driver software?
Customer: yesterday
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: yesterday
Submitted: 2 months ago.
Category: Printers
Expert:  ITCris replied 2 months ago.

Hi, thank you for using JustAnswer.com I am Cris and will be glad to assist you.

**REMOTE SUPPORT IS OFFERED TO YOU BY THE WEBSITE AND NOT ME. IT IS NOT REQUIRED BUT CAN BE PERFORMED ONLY ON A PC WHICH HAS INTERNET ACCESS AND CAN BOOT TO THE DESKTOP. REMOTE SUPPORT IS NOT AVAILABLE FOR ANY SMARTPHONE OR TABLET. IF YOU ARE HAVING ISSUES WITH A TABLET OR SMARTPHONE DO NOT REQUEST REMOTE SUPPORT, CLOSE AND IGNORE THE REQUEST.**

Expert:  ITCris replied 2 months ago.

Sorry to hear about your issue, I will do my best to provide excellent support and a solution.

What is the make and model of the printer? Also, are you on a Mac or Windows PC?