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Russell H.
Russell H., Printer and Office
Category: Printers
Satisfied Customers: 2031
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
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He printer just does not work for me, by usb, yesterday,

Customer Question

he printer just does not work for me
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: by usb
JA: When did you last update the printer driver software?
Customer: yesterday
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: yesterday
Submitted: 2 months ago.
Category: Printers
ITCris
Expert:  ITCris replied 2 months ago.

Hi, thank you for using JustAnswer.com I am Cris and will be glad to assist you.

**REMOTE SUPPORT IS OFFERED TO YOU BY THE WEBSITE AND NOT ME. IT IS NOT REQUIRED BUT CAN BE PERFORMED ONLY ON A PC WHICH HAS INTERNET ACCESS AND CAN BOOT TO THE DESKTOP. REMOTE SUPPORT IS NOT AVAILABLE FOR ANY SMARTPHONE OR TABLET. IF YOU ARE HAVING ISSUES WITH A TABLET OR SMARTPHONE DO NOT REQUEST REMOTE SUPPORT, CLOSE AND IGNORE THE REQUEST.**

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Expert:  ITCris replied 2 months ago.

Sorry to hear about your issue, I will do my best to provide excellent support and a solution.

What is the make and model of the printer? Also, are you on a Mac or Windows PC?

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