Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please follow the steps here to remove the paper jam
Let me know how you go please
Try to switch it on and see if it then moves please
You will need to keep trying to get the paper out sorry Richard, there is no other way
Glad to hear, nice work and enjoy your weekend.
Can you remove the ink from the printer then power it off.
then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.
Then use a damp cloth and wipe down the inside of the printer.
Once done, let it dry for 10 minutes
Then put the ink back in, power it on and tell me if it then prints correctly please
This will also allow you to see if any foreign objects are in the printer which may cause this.
You are welcome