Printer Repair Questions? Ask IT Technicians for Answers ASAP
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Can I see a screenshot showing how the original symptom (empty catridge) looks like for a technical review?
As no further input gathered against my last clarifying question, I now provide a general answer based on the given description and common situations.
It seems to be a common issue reported and discussed a lot by the Canon communities online. Please see one of the general discussions and solutions below.