Printer Repair Questions? Ask IT Technicians for Answers ASAP
Greetings and Welcome to JustAnswer.
I am Andrew your Support Technician with over 30 years of experience, it can be very frustrating when electronic devices go wrong but from my experience misconfiguration are usually the problem and they can be quickly resolved with the right advice and assistance. Please allow me a few moments to investigate, I will respond at the earliest either requesting more information or providing further information.
Where is the printer head currently located?
Thank you for letting me have all the additional information. It sounds there could be a problem with the head of the printer which is preventing it to complete its full cycle. I would like to provide you with some basic troubleshooting instructions that may assist you with resolving this problem. Please see the steps I have composed below, ensure you review each individual step before proceeding to action them.
I hope the information provided today helps to reinstate your printer to working order and if you have any questions or require any further assistance, please let me know and I will do my best to answer those!
If those steps didn't work, it's likely you will need to replace the unit.
Best of luck, if you need any help with choosing a new printer, I would be more than happy to recommend a new product?