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Benjie
Benjie, Printer
Category: Printers
Satisfied Customers: 12893
Experience:  Computer and IT Support Engineer
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I have an Epson XP 420 with error code 0x60, yes it is, I

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I have an Epson XP 420 with error code 0x60
JA: Is your Epson printer displaying the error on all print jobs, even after you restart it?
Customer: yes it is
JA: When did you last update the printer driver software?
Customer: I cant remember
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No paper jam. Inkjets ok

Hello! Welcome to JustAnswer. Thank you for your question. I'm Benjie and I can help you today.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

What's the make/model of the involved device?

Customer: replied 7 months ago.
Epson XP 420 with WIFI

What have you done so far to troubleshoot the problem?

Please share them with me so we don't repeat them

Customer: replied 7 months ago.
I have turned on and off the printer but error message returns

Can you please turn off the printer remove the power to the printer unplug it from the power socket.

Then wait 10 minutes,

connect the power again to the printer,

turn it on and tell me please if it is now operating correctly.

Customer: replied 7 months ago.
Ok will do

Please, take your time

Customer: replied 7 months ago.
i prefer to stay on chat thanks

If you get an offer for premium service please hold off on that for now. That offer is automatically generated by this website, not by me. I can offer you whatever is needed to solve your problem.

Disregard the remote service, that is just an automated offer it does not apply in this case.

Customer: replied 7 months ago.
no change after 10 mins off and on

Step 1: Clean the sensor

First, you need to clean the sensor part with cotton. Moisten it a little then apply it on the sensor. If you can not find it, you can find the exact location in the manual.

Customer: replied 7 months ago.
manual misplaced and cant see sensor

Step 2: Remove all stuck paper

Check for pieces of paper or tiny objects under the right side cart. Sometimes stuck bits of paper may also be responsible for the Epson printer error code 0x60 or 60H. Open the printer carefully and clean it thoroughly. Be sure to remove smaller pieces to eliminate the risk of paper misfeeds.

Customer: replied 7 months ago.
no paper bits visible

Step 3: Delete the recently installed programs.

Go to the control panel and click on the "Uninstall a program" option. Now, right click on the software you want to remove or uninstall, then click on the "Uninstall" option.

Customer: replied 7 months ago.
Control panel wont shift from error report and beeps

Step 4: Check and download the latest updates

Locate and click the "Start" button and type the Windows update message in the search box. After typing, click on "check for update" option. Now find the latest updates and download it.

Customer: replied 7 months ago.
have to go now -Thanks

You're most welcome, be safe.

Benjie and 6 other Printers Specialists are ready to help you