Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello! Welcome to JustAnswer. Thank you for your question. I'm Benjie and I can help you today.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
What's the make/model of the involved device?
What have you done so far to troubleshoot the problem?
Please share them with me so we don't repeat them
Can you please turn off the printer remove the power to the printer unplug it from the power socket.
Then wait 10 minutes,
connect the power again to the printer,
turn it on and tell me please if it is now operating correctly.
Please, take your time
If you get an offer for premium service please hold off on that for now. That offer is automatically generated by this website, not by me. I can offer you whatever is needed to solve your problem.
Disregard the remote service, that is just an automated offer it does not apply in this case.
Step 1: Clean the sensor
First, you need to clean the sensor part with cotton. Moisten it a little then apply it on the sensor. If you can not find it, you can find the exact location in the manual.
Step 2: Remove all stuck paper
Check for pieces of paper or tiny objects under the right side cart. Sometimes stuck bits of paper may also be responsible for the Epson printer error code 0x60 or 60H. Open the printer carefully and clean it thoroughly. Be sure to remove smaller pieces to eliminate the risk of paper misfeeds.
Step 3: Delete the recently installed programs.
Go to the control panel and click on the "Uninstall a program" option. Now, right click on the software you want to remove or uninstall, then click on the "Uninstall" option.
Step 4: Check and download the latest updates
Locate and click the "Start" button and type the Windows update message in the search box. After typing, click on "check for update" option. Now find the latest updates and download it.
You're most welcome, be safe.