How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 73039
Experience:  15 years consulting in the IT industry with Printing engineering
32989067
Type Your Printers Question Here...
Richard is online now

How do I INSERT/CHANGE CARTRIDGE, 2540, i CAN OPEN THE LID

Customer Question

how do I INSERT/CHANGE CARTRIDGE
JA: What's the model of your printer?
Customer: 2540
JA: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?
Customer: i CAN OPEN THE LID BUT AM NOT SURE WHERE THE CARTRIDGES GO
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: I'M JUST CONCERNED THAT i MIGHT DAMAGE THE PRINTER IF I DON'T INSERT THE NEW CARTRIDGE PROPERLY
Submitted: 14 days ago.
Category: Printers
Expert:  Richard replied 14 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please follow the steps here

https://youtu.be/ZXs7uheu6so

Let me know how you go

Thank you

Customer: replied 14 days ago.
i CANNOT GET THE CARTRIDGES TO FIT SECURELY INTO THE PRINTER
Expert:  Richard replied 13 days ago.

You may have the wrong cartridges, which do you have?