How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them.
Ask Rafi Your Own Question
Rafi
Rafi, Engineer
Category: Printers
Satisfied Customers: 15266
Experience:  IT Manager
106284071
Type Your Printers Question Here...
Rafi is online now

PRINTER SEEMS OK BUT I CANNOT CONNECT TO MY MACBOOK AIR? I

Customer Question

PRINTER SEEMS OK BUT I CANNOT CONNECT TO MY MACBOOK AIR?
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: I WENT TO SETTING? I THINK BUT NO GO
JA: When did you last update the printer driver software?
Customer: NO IDEA LONG TIME AGO
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: NO THANKYOU
Submitted: 15 days ago.
Category: Printers
Rafi
Expert:  Rafi replied 15 days ago.

Hello. Welcome to Just Answer, an independent paid Question, and Answer support site. I am Rafi with 15+ years of experience and will try to do my best to help you today. I am sorry to hear that you are having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly. May I know what troubleshooting have you done?

Ask Your Own Printers Question
Expert:  Rafi replied 14 days ago.

Please do the following:

Choose the Apple menu.

Click System Preferences.

Click Printers & Scanners.

Select the printer from the list.

Click Remove (-). If prompted to confirm, select Delete Printer.

Then go back and Add the printer by clicking on +

Please give it another test.

Ask Your Own Printers Question