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Rafi
Rafi, Engineer
Category: Printers
Satisfied Customers: 15266
Experience:  IT Manager
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PRINTER SEEMS OK BUT I CANNOT CONNECT TO MY MACBOOK AIR? I

Customer Question

PRINTER SEEMS OK BUT I CANNOT CONNECT TO MY MACBOOK AIR?
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: I WENT TO SETTING? I THINK BUT NO GO
JA: When did you last update the printer driver software?
Customer: NO IDEA LONG TIME AGO
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: NO THANKYOU
Submitted: 15 days ago.
Category: Printers
Expert:  Rafi replied 15 days ago.

Hello. Welcome to Just Answer, an independent paid Question, and Answer support site. I am Rafi with 15+ years of experience and will try to do my best to help you today. I am sorry to hear that you are having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly. May I know what troubleshooting have you done?

Expert:  Rafi replied 14 days ago.

Please do the following:

Choose the Apple menu.

Click System Preferences.

Click Printers & Scanners.

Select the printer from the list.

Click Remove (-). If prompted to confirm, select Delete Printer.

Then go back and Add the printer by clicking on +

Please give it another test.