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Richard, Engineer
Category: Printers
Satisfied Customers: 73947
Experience:  15 years consulting in the IT industry with Printing engineering
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Do you know why my instant ink progrtam is goingto be

Customer Question

do you know why my instant ink progrtam is goingto be suspended
JA: What's the brand and model of your printer?
Customer: HP officejet 4650
JA: How long has this been going on with your OfficeJet?
Customer: the last few days
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: dont know
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: the only thing that has changed is that i have change my bank card
Submitted: 17 days ago.
Category: Printers
Expert:  Richard replied 17 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Go to (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.
Your HP Instant Ink account page opens.
In the My Account section, click Change Billing Information, then Edit Payment Information.

Save this then try to print

Let me know the results please