Printer Repair Questions? Ask IT Technicians for Answers ASAP
Thank you for your question, my name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please remove the power to the printer (so unplug it from the power socket) as well as your wifi router and power off your computer.
Then wait 10 minutes, connect the power again to the wifi router then the printer, turn it on and start your computer and tell me please if it is now operating correctly.
Let me know the results please
I am sorry to hear that.
It is the internal mainboard that has faulted.
I am really sorry about this and you are going to have to return the printer to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
I am sorry to hear that
I do not see this sorry, for any payment questions please direct this to customer service on***@******.***