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NILESH PANCHAL
NILESH PANCHAL, Engineer
Category: Printers
Satisfied Customers: 2487
Experience:  7 years of programming experience and Microsoft technologies expert
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Error 5100. Paper jam removed. Ink cartridges stuck on left

Customer Question

Hi error 5100. Paper jam removed. Ink cartridges stuck on left so not removable as usual
Submitted: 17 days ago.
Category: Printers
Expert:  NILESH PANCHAL replied 17 days ago.

Hello and Welcome to JustAnswer, an independent Question and Answer site. My name is ***** ***** I will be happy to assist you today!

Expert:  NILESH PANCHAL replied 17 days ago.

Make sure the ink tank is square in the print head, then push on the top of the cartridge until you hear a click. You should then be able to remove the cartridge.

Expert:  NILESH PANCHAL replied 17 days ago.

Or you can contact Canon US-based technical support team at http://canon.us/SupportCF

Customer: replied 17 days ago.
No click when i press. Cannot remove as i do when fitting replacements
Expert:  NILESH PANCHAL replied 17 days ago.

Unplug the unit and physically move the carriage to the center. Check that you have the proper cartridge and that it firmly installed. Plug in the unit and turn it on. Please let me know what happens.