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NILESH PANCHAL
NILESH PANCHAL, Engineer
Category: Printers
Satisfied Customers: 2470
Experience:  7 years of programming experience and Microsoft technologies expert
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Paper is jammed.i cannot release the paper jam.cannot open

Customer Question

paper is jammed.i cannot release the paper jam.cannot open back.i have an epson xp 645.martin.
JA: What Epson model do you have?
Customer: epson xp-645
JA: How long has this been going on with your XP-645?
Customer: only today when i wanted to print something from my computer screen
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: i do not know
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no i do not think so
Submitted: 10 days ago.
Category: Printers
Expert:  NILESH PANCHAL replied 10 days ago.

Hello and Welcome to JustAnswer, an independent Question and Answer site. My name is ***** ***** I will be happy to assist you today!

Expert:  NILESH PANCHAL replied 10 days ago.

Please check the instructions at given link to remove the paper jam issue.

https://epson.ru/es/upload/ManualTypes/102368/html/trble_3.htm

Expert:  NILESH PANCHAL replied 10 days ago.

Paper Jam Problems Inside the Product

If paper has jammed inside the product, follow the steps here to clear the jam.

  1. Cancel the print job, if necessary.
  2. Remove any jammed paper from the rear paper feed slot.
  3. Lift the scanner unit

    Caution:
    Do not touch the flat white cable inside the printer. Do not lift the scanner unit while the document cover is open.

  4. Remove any paper inside, including torn pieces.

  5. Close the scanner unit.
  6. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.
Customer: replied 10 days ago.
how do i remove paper at the back of the printer
Expert:  NILESH PANCHAL replied 10 days ago.

Turn off the printer and unplug the power cord from the printer and the electrical outlet. Unplug all other cables from the printer. Pull out the paper cassette, and carefully stand the printer on its right side. Carefully remove the jammed paper.

Customer: replied 10 days ago.
i am 91 years of age please help ,what the paper casstte ??alli do is put more paper in from the front ??
Expert:  NILESH PANCHAL replied 10 days ago.

Please check the instructions at given link to remove the paper jam issue.

https://epson.ru/es/upload/ManualTypes/102368/html/trble_3.htm

Also, you can watch video for better understanding. this will help you.

https://www.youtube.com/watch?v=acht6DNyjLI

Customer: replied 10 days ago.
are you going to help me.JA last i heard from you was anything else etc .what do i do now
Expert:  NILESH PANCHAL replied 10 days ago.

Have you checked the video at https://www.youtube.com/watch?v=acht6DNyjLI