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Andrew Taylor
Andrew Taylor, Engineer
Category: Printers
Satisfied Customers: 6630
Experience:  System Engineer
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Not printing - 'Printer in Error State' Epson XP-342, An

Customer Question

Not printing - 'Printer in Error State'
JA: What's the brand and model of your printer?
Customer: Epson XP-342
JA: How long has this been going on with your XP-342?
Customer: An hour
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: Ummm...! Just rebooted the Sky box...
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No
Submitted: 17 days ago.
Category: Printers
Expert:  Andrew Taylor replied 17 days ago.

Welcome to JustAnswer, my name is ***** ***** I look forward to helping you today.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
I am currently reviewing your question, if you have any extra information please let me know.
Thank you
Andy (Your Friendly Expert)

Customer: replied 17 days ago.
No extra information.
Customer: replied 17 days ago.
Customer: replied 17 days ago.
Any suggestions?
Expert:  Andrew Taylor replied 17 days ago.

The maintenance utility is a built-in function that prevents printing when the mechanical parts are worn out. Basically, the lifespan of the parts is ending and the print quality can no longer maintain. The printer will show a maintenance error mode and cease operations.

At this point, you can run a single maintenance utility to reset the printer. It will not allow you to repeat this reset process more than once, and you will need to replace internal parts or the printer itself after the error message returns.

To run the maintenance reset utility, locate the link below the error message on your computer. Click the reset link to restore operations. After the error returns, you can have the printer serviced at an Epson care center, if desired.

Customer: replied 17 days ago.
Thank you
Customer: replied 17 days ago.
There is no maintenance reset utility message
Expert:  Andrew Taylor replied 17 days ago.

How old is the printer?

Customer: replied 17 days ago.
About 3 years
Expert:  Andrew Taylor replied 17 days ago.

Does it give you an error code?

Customer: replied 17 days ago.
As said above- it just says 'Printer in Error State'
Expert:  Andrew Taylor replied 17 days ago.

Thank you, ***** ***** is no obvious issues like paper or ink then the inking system has failed and it would need to be serviced.

Likely replacing the printer will be the cheaper option.