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Benjie
Benjie, Printer
Category: Printers
Satisfied Customers: 10503
Experience:  Computer and IT Support Engineer
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I have a new laptop and trying to connect to my printer. I

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Hi - I have a new laptop and trying to connect to my printer. I get a message stating the Driver is unavailable. I have the original printer CD, but no CD port on this laptop!
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: wirelessly
JA: When did you last update the printer driver software?
Customer: erm.... probably not since it was purchased!
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: probably that i'm not very technical!

Hello! Welcome to JustAnswer. Thank you for your question. I'm Benjie and I can help you today.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

What's the make / model of your printer?

Customer: replied 9 days ago.
it's a Canon MG4250
Customer: replied 9 days ago.
Thank you! it's downloading now. :)

You're welcome, Keep safe.

Customer: replied 9 days ago.
it's printing, thank you!

You're welcome, Keep safe.

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