How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Benjie Your Own Question
Benjie, Printer
Category: Printers
Satisfied Customers: 10503
Experience:  Computer and IT Support Engineer
Type Your Printers Question Here...
Benjie is online now

I have a new laptop and trying to connect to my printer. I

This answer was rated:

Hi - I have a new laptop and trying to connect to my printer. I get a message stating the Driver is unavailable. I have the original printer CD, but no CD port on this laptop!
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: wirelessly
JA: When did you last update the printer driver software?
Customer: erm.... probably not since it was purchased!
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: probably that i'm not very technical!

Hello! Welcome to JustAnswer. Thank you for your question. I'm Benjie and I can help you today.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

What's the make / model of your printer?

Customer: replied 9 days ago.
it's a Canon MG4250
Customer: replied 9 days ago.
Thank you! it's downloading now. :)

You're welcome, Keep safe.

Customer: replied 9 days ago.
it's printing, thank you!

You're welcome, Keep safe.

Benjie and 5 other Printers Specialists are ready to help you