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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 73803
Experience:  15 years consulting in the IT industry with Printing engineering
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Can't find printer on network, Sharp, Mx-2610n, Problem

Customer Question

Can't find printer on network
JA: What's the brand and model of your appliance? How old is it?
Customer: Sharp
JA: How long has this been going on with your Sharp appliance? What have you tried so far?
Customer: Mx-2610n
JA: Anything else we should know to help you best?
Customer: Problem since Internet provider was changed
Submitted: 6 days ago.
Category: Printers
Expert:  Richard replied 6 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please remove the power to the printer (so unplug it from the power socket) as well as your wifi router and power off your computer.

Then wait 10 minutes, connect the power again to the wifi router then the printer, turn it on and start your computer and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 6 days ago.
I have done this already. Also I was told to hold the power button for 40 seconds whilst it was off, so I have tried all the reset options
Expert:  Richard replied 6 days ago.

Are you on a windows or mac computer?

Customer: replied 6 days ago.
Windows
Expert:  Richard replied 6 days ago.

Can you please click on Start, then Control Panel then go to Devices and Printers.

Then right click on the printer and select Remove.

Then restart the computer.

Connect the printer again to the computer

Go back to Devices and Printers, then click on Add Printer.

When it shows, click it, let it install and then try to print to it.

Let me know how you go please

Customer: replied 6 days ago.
I removed the printer from my laptop hoping it would work when I connected it again, but now the printer does not show up on the network
Expert:  Richard replied 6 days ago.

Are you connecting via wireless or USB?

Customer: replied 6 days ago.
I've tried both
Customer: replied 6 days ago.
The pribternis connected to the router
Expert:  Richard replied 6 days ago.

run the installation again to reconnect it to the wifi network

Does it connect?

Customer: replied 6 days ago.
Instalation of what?
Expert:  Richard replied 6 days ago.

The printer

Customer: replied 6 days ago.
How do I run installation? My laptop can't find it on the network.
Expert:  Richard replied 6 days ago.

Via the disk that came with the printer, like when you initially did

Customer: replied 6 days ago.
When I initially connected it I just downloaded the driver and it worked from there. I don't have the instalation disk
Customer: replied 6 days ago.
I have done this about 10 times so far. I feel like the problem is with the printer as when I run the troubleshooter it says unable to find printer on network or something
Expert:  Richard replied 6 days ago.

I am sorry to hear that.

It is the internal mainboard that has faulted.

I am really sorry about this and you are going to have to return the printer to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

Thank you