Printer Repair Questions? Ask IT Technicians for Answers ASAP
Thank you for your question, my name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please remove the power to the printer (so unplug it from the power socket) as well as your wifi router and power off your computer.
Then wait 10 minutes, connect the power again to the wifi router then the printer, turn it on and start your computer and tell me please if it is now operating correctly.
Let me know the results please
Are you on a windows or mac computer?
Can you please click on Start, then Control Panel then go to Devices and Printers.
Then right click on the printer and select Remove.
Then restart the computer.
Connect the printer again to the computer
Go back to Devices and Printers, then click on Add Printer.
When it shows, click it, let it install and then try to print to it.
Let me know how you go please
Are you connecting via wireless or USB?
run the installation again to reconnect it to the wifi network
Does it connect?
Via the disk that came with the printer, like when you initially did
You see it here
The network scanner tool under software
I am sorry to hear that.
It is the internal mainboard that has faulted.
I am really sorry about this and you are going to have to return the printer to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.