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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 74061
Experience:  15 years consulting in the IT industry with Printing engineering
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Message is coming up on my printer to contact you as I can't

Customer Question

message is coming up on my printer to contact you as I can't print off
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: wirelessly
JA: When did you last update the printer driver software?
Customer: not sure
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no, it might be that I accidentally cancelled monthly payment
Submitted: 17 days ago.
Category: Printers
Expert:  Richard replied 17 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please remove the power to the printer (so unplug it from the power socket) as well as your wifi router and power off your computer.

Then wait 10 minutes, connect the power again to the wifi router then the printer, turn it on and start your computer and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 17 days ago.
still not printing
Customer: replied 17 days ago.
sorry I'd rather sort out the problem, I am going to try again
Expert:  Richard replied 16 days ago.

Which model printer do you have?