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Maria-Nina
Maria-Nina, Technician
Category: Printers
Satisfied Customers: 2466
Experience:  Tech Coach at Concentrix
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I have a hp deskjet 2700 and a deskjet 2722 which are both

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i have a hp deskjet 2700 and a deskjet 2722 which are both set up but it only seems to print to the 2700
JA: What kind of computer or device are you printing from?
Customer: hp laptop
JA: How long has this been going on with your DeskJet?
Customer: just got the 2722 yesterday
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: dont know
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no

Hello and welcome to JustAnswer, an independent Question & Answer web portal.
I'm Maria Nina, your tech expert for today.
Sorry to hear you're having issues with your printer. Hopefully we can sort this out quickly.
Do you want to connect your Deskjet 2722 wirelessly to the computer?

Customer: replied 1 month ago.
both are connected but cannot print from the 2722 printer the 2700 is ok

What is the error message when you try to print from the 2722?

Hi, without enough information about the problem, I can't give you the specific steps to get the issue resolved. However, I don't want to leave you empty-handed, I will provide you some steps that can hopefully help you.
You can try to use the HP Smart app to setup your HP printer on your computer. You can download it using this link: https://www.microsoft.com/en-us/p/hp-smart/9wzdncrfhwlh

Customer: replied 1 month ago.
i did not use your service or answer the phone messages, yet you still charged me for the service

The Premium Service charge is refundable. 

Maria-Nina and 4 other Printers Specialists are ready to help you
Customer: replied 1 month ago.
how do i get a refund
Customer: replied 1 month ago.
i did not use the service

I will inform our Customer Care Team about the refund.
You will be notified via email about the refund confirmation.