Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, my name is***** to Just Answer. I am sorry to hear you are having trouble with printing. That sounds frustrating. Hopefully, we can get this resolved quickly.
Dear Valued Customer, kindly confirm your printer brand and model number.
For initial troubleshooting, please try the following steps.
Turn Off your printer and remove the power cord from the printer.
Turn Off your computer system
Turn Off your wireless router.
Wait 1 minute. After 1-minute, turn ON the Computer, Printer, and Wireless router.
Dear Valued Customer, may i take control of your computer system through Secure Remote Assistance to fix your printing problem instead of phone call?
Ok, no problem we can continue to troubleshoot the problem through chat. Please let me know once the computer, router, and printer are restart.
Make a test print after the restart.
Ok, please let me know the status of the test print.
Kindly check if any cable is connected between your printer and computer, or printer is connected wirelessly to the wifi router?
Please try the following steps.
Open the following link on your computer system.
Click on "Install HP Smart" to download and install the HP Smart app from your App Store.
Double click on the downloaded file to install the software. Once the software is installed click on Add a printer and follow the on-screen instruction to connect your printer to the wifi router and your computer system.
Yes, please choose to set up a new printer.
Have you tried to choose the wireless connection?
Your printer is enrolled in the HP instant ink program?
Kindly click on the Wifi icon on your printer screen, choose wireless setup wizard, in the wizard choose your home wifi router name and enter your wifi password.
For pictorial assistance, please visit the following video link and follow the instruction. Once the first step is complete and the printer is connected to the wifi, Open the HP Smart and choose to Add a printer.
If the printer is not connected to the wifi router now, please try to open the HP smart app and add your printer.
Choose Apple menu > System Preferences, then click Printers & Scanners
Right-click on HP Envy 5546 and choose Set as the default printer.
Try a test print.
Please click on the + icon at Printers & Scanners and let me know if your printer is discoverable.
If your printer is enrolled for the HP instant ink, have you recently change your payment status or change your credit card which used for billing of HP Instant ink?
Kindly print out the printer status report and share it with.
Scroll left on your printer screen and choose settings.
Swipe up and touch the Printer status reports.
Please take a picture of the status report and attach it here. To attach the picture please click on the attach icon (Paper Clip).
Please try to run the Wireless Network Test in the Network settings of your printer control panel.
Can you please share a picture of that settings.
I need to enter your computer through Secure Remote Assistance and check the problem.
Dear valued customer, for “Secure Remote Assistance”. In order to access your computer and resolve your problem. Please click on the link below and then click on “Download”, open the downloaded file and then click on “Join”:
Dear Andrew, please re-open the following after restarting your computer. Thank You
Dear Andrew, please open this new link on your computer system.
Please enter the following session id 393-282-737
After entering the session id, please click on download, double click on the downloaded file to open. Or open this link
Please try to restart your computer, printer, and wifi router now and make a test print.