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Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 54149
Experience:  Troubleshoot printers, scanners, etc.
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I am unable to install my brand new HP6020e peinter, HP ENVY

Customer Question

I am unable to install my brand new HP6020e peinter
JA: What's the brand and model of your printer?
Customer: HP ENVY 6020e
JA: How long has this been going on with your printer?
Customer: I bought the printer new yesterday and cannot install it
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: my computer is less than 2 months old - Windows 10
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: not really!
Submitted: 22 days ago.
Category: Printers
Expert:  Viet - Printer Tech replied 22 days ago.

Hi,
I'm sorry about your printer issue. I'm glad to assist you today. Is there any error or message? Are the ink cartridges installed yet?

What's currently showing on your new HP printer's screen?
Please reply at the box below. Thank you.

Expert:  Viet - Printer Tech replied 21 days ago.

Without the information requested in my previous response, I can only give you a general answer, but I hope this helps. On your Windows 10 computer, please click on the website below:

https://www.microsoft.com/store/apps/9wzdncrfhwlh

There, get / install the HP Smart app. Then open the HP Smart app and use it to set up your new HP printer.

- If that does not work, download and install the HP Easy Start Printer Setup Software at the website below and check:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-6000e-all-in-one-printer-series/2100187505/model/2100187513/swItemId/mp-249948-5

We can schedule a time. Please reply at the box below. Thank you for your patience.