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Richard, Engineer
Category: Printers
Satisfied Customers: 75583
Experience:  15 years consulting in the IT industry with Printing engineering
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Why is the light beloow the on light flashing, Pixma, Since

Customer Question

Why is the light beloow the on light flashing
JA: What's the brand and model of your printer?
Customer: Pixma
JA: How long has this been going on with your printer?
Customer: Since I switched it on
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: 2 years
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: It has been out of use
Submitted: 20 days ago.
Category: Printers
Expert:  Richard replied 20 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please remove the power to the printer (so unplug it from the power socket) as well as your wifi router and power off your computer.

Then wait 10 minutes, connect the power again to the wifi router then the printer, turn it on and start your computer and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 20 days ago.
Thank uyo
Expert:  Richard replied 20 days ago.

You are welcome