Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi,I'm sorry about your printer issue. I'm glad to assist you today. To confirm, your HP printer is not printing. Is there any error or message? Is it copying from the printer's glass fine?
Do you have a Windows or Mac computer?Please reply at the box below. Thank you.
Thank you. Is there a (USB ) cable currently connected from your HP printer to your computer?
Can you please put a document or photo faced down on the printer's glass, and then press the Copy button on the printer and then see if it is able to make a copy or not?
Please reply at the box below. Thank you.
Please turn off HP printer, then disconnect power cord from your internet modem router device for a couple of minutes, then reconnect. Then disconnect power cord from printer for a couple of minutes, then reconnect. Then turn on printer, and then wait a few minutes, and then check the blue light again. Is that the WiFi wireless light? Thank you.
You can disconnect power cord from HP printer for a couple of minutes, then reconnect. Then turn on printer. Thank you.
Thank you for the phone call. Disconnecting / reconnecting the cord has refreshed the printer's memory.
For further assistance, to connect your computer remotely with me, on your computer, please click on the website below:
Then click on the item called Elsinore.ScreenConnect.Client when shown at top or bottom, and then open / run / install it. Thank you.
Thank you for the phone call and remote session. Summary: Please try with another USB printer cable and check. Please let me know if there is still any issue later on. Thank you for your patience.