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K Dismas
K Dismas, Engineer
Category: Printers
Satisfied Customers: 7300
Experience:  Developer/Programmer/Computer Technician
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I have a Pixma MX475 Serial No:KJDB40316, but have been

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I have a Pixma MX475 Serial No:KJDB40316, but have been unable to restore it on my laptop, which has just had its memory and harddrive upgraded. The manual says that if one can't load the drivers from the CD-ROM, it's possible to do it on-line. Can you help please?
JA: What's the brand/model and Operating System (OS) of your laptop?
Customer: Fujitsu Lifebook AH531. Windows 10
JA: What have you tried so far with your LifeBook? Have you installed any updates recently?
Customer: Yes, a couple. Security software and AMS calendar system
JA: Anything else you want the Software Expert to know before I connect you?
Customer: No thanks. I just need to get my printer going. It's been excellent, by the way.

Hi, welcome to JustAnswer! My name is***** am sorry for the trouble you are facing right now.
But, I'll do my best to help you with your concern.

Customer: replied 14 days ago.
ok, thank you
Customer: replied 14 days ago.
No, I don't want any more expense

In your case, you may need to do the following steps:

  1. You need a printer driver install on your computer to use the printer.
  2. You can download and install it online. Kindly use the link below
  3. Then connect your printer and computer using the same connection thru a USB or WiFi connection
  4. Then add your printer from your computer by following the driver installation setup.
Customer: replied 14 days ago.
Brilliant! Printer now connected. Thanks for your clear and speedy help.

I'm so glad to hear that.

You're welcome! Have a great day.

K Dismas and 3 other Printers Specialists are ready to help you