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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 75612
Experience:  15 years consulting in the IT industry with Printing engineering
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I print out the Telegraph crossword for my wife, but now it

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I print out the Telegraph crossword for my wife, but now it only prints the square box with no words at all
JA: What Square model do you have?
Customer: Square model??
JA: How long has this been going on with your Square printer?
Customer: two days
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: Not since new earlier this year
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please remove the power to the printer (so unplug it from the power socket) as well as your wifi router and power off your computer.

Then wait 10 minutes, connect the power again to the wifi router then the printer, turn it on and start your computer and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 14 days ago.
no change!!

What is the model of the printer?

Richard and 3 other Printers Specialists are ready to help you
Customer: replied 14 days ago.
no thanks must fly

ok, when you return please tell me

What is the model of the printer?