How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Benjie Your Own Question
Benjie
Benjie, Printer
Category: Printers
Satisfied Customers: 12087
Experience:  Computer and IT Support Engineer
102836769
Type Your Printers Question Here...
Benjie is online now

My HP2540 wireless printer has lost connection to wi fi, How

This answer was rated:

My HP2540 wireless printer has lost connection to wi fi
JA: What kind of computer or device are you printing from?
Customer: How can I reconnect
JA: The Printer Technician will be able to walk you through that. How long has this been going on with your HP2540?
Customer: since my provider Virgin advised of “regional work on line”
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: I am up to date on all my 3 Apples devices (i phone 11, i pad (5th gen) and MacBook Air)
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: just that the wireless blue light blinks

Hello! Welcome to JustAnswer. Thank you for your question. I'm Benjie and I can help you today.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

What have you done so far to troubleshoot the problem?
Please share them with me so we don't repeat them

Customer: replied 12 days ago.
I am not very technical and get flustered very easily but I Googled the HP manual and thought I followed their advice but to no effect, the blue light just blinks

Can you please turn off the printer remove the power to the printer unplug it from the power socket.

Then wait 10 minutes,
connect the power again to the printer,
turn it on and tell me please if it is now operating correctly.

Customer: replied 12 days ago.
10mins up, reconnected power, blue light still blinking

I would first like you to do this please.

Step 1: Restart your Router, if you already try this, please proceed to step 2

Remove the power cable from the back of your Router for 60 seconds, then plug it back in. After approximately 2 minutes the lights on the Router should settle into a stable pattern.

If restarting your Router didn’t work, go to the next step.

Step 2: Check your Router's internet connection

Check whether your Router’s Internet light is on/blinking. If it is on, you have an internet connection. Go to the next step.

If it is off:

Check that the cable connecting your Router/router to your wall socket equipment is securely plugged in at each end

Restart your Router

Step 3: Check your WiFi connection

If you are connecting to the internet via WiFi, try the following steps.

Check that WiFi is on:

Check your WiFi light. If it’s off, turn your Router’s WiFi button on

Make sure your computer / device also has WiFi turned on

Reset the connection:

Turn your Router and your computer off and leave them off for 60 seconds

Turn both devices back on and allow a few minutes for them to reconnect

Connect via ethernet cable

Use an ethernet cable to connect your computer directly to your Router, then test your internet connection

If you can connect via ethernet, you have identified an issue with your WiFi setup. See your Router user guide for help with your WiFi connection.

Customer: replied 12 days ago.
I have done all this of the above to no effect
Customer: replied 12 days ago.
Except the Ethernet as I can’t find my cable

Please, unplug the USB cable from the printer and computer if present.

Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.

Restart your computer. In the connection window, choose “wireless” and follow the onscreen instructions to complete the setup.

Benjie and 3 other Printers Specialists are ready to help you
Customer: replied 12 days ago.
The only connection to the printer is a power line with a purple connection unlike anything I can recall and nothing like the USB I have seen before
Customer: replied 12 days ago.
Are you still there and I would advise that yr reply of 9-56 second sentence doesn’t mean anything to m

Try to follow this link and follow the instructions to setup again your printer https://support.hp.com/ph-en/document/c03820126

Customer: replied 12 days ago.
I have set up an account with HP smart, my printer is recognised BUT even though my printer is on, each time I press “refresh” it tells me it is offline and when I click on this it tells me “the printer must be turned on” WHICH IT IS. I HAVE JUMPED THROUGH THIS LOOPED HOOP AT LEAST TWICE.
Customer: replied 12 days ago.
Are you still there or have you also lost the will to live.

Try to remove the printer on computer control panel

Open Control Panel.
Click on Hardware and Sound.

Click on Devices and Printers.

Under the "Printers" section, right-click the device you want, and select the Remove device option.

Click the Yes button to confirm.

Once done restart the computer

Then add the printer

Right-click on the Start icon in the lower left hand of your screen

Select-control panel

select Device and printers

select add a printer

select the Printer I want isn't listed

Click Next

you may also refer this link https://www.tp-link.com/us/support/faq/929/