Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello! Welcome to JustAnswer. Thank you for your question. I'm Benjie and I can help you today.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
May I know if your printer is connected to a USB cord or wireless connections?
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Since I didn't hear from you please try these general instructions
I want you to remove all the cartridges then remove the power cord from the outlet after 5 minutes on it again your printer then install all the cartrdges.
After that Follow the Instructions Below:
Let's start with a Printer Reset
(1) Turn the printer on, if it is not already on.(2) Wait until the printer is idle and silent before you continue.(3) With the printer turned on, disconnect the power cord from the rear of the printer.(4) Unplug the power cord from the wall outlet.(5) Wait at least 60 seconds.(6) Plug the power cord back into the wall outlet. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.(7) Reconnect the power cord to the rear of the printer.(8) Turn on the printer, if it does not automatically turn on.
You're most welcome. Stay safe.