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Benjie
Benjie, Printer
Category: Printers
Satisfied Customers: 14203
Experience:  Computer and IT Support Engineer
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I have installed a new colour cartridge. When I ask the

Customer Question

I have installed a new colour cartridge. When I ask the printer to print a document, it prints a page or part of a page then comes up with a message to remove and reinstall the cartridge. I do this, and the same thing keeps happening. The cartridge appears to have clicked into place properly.
JA: What's the model of your printer?
Customer: HP Envy Photo 7134
JA: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?
Customer: Yes, I've opened the lid to reinstall the cartridge. The error message is as described above.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: It is an HP instant ink cartridge which was sent to me recently.
Submitted: 6 months ago.
Category: Printers
Benjie
Expert:  Benjie replied 6 months ago.

Hello! Welcome to JustAnswer. Thank you for your question. I'm Benjie and I can help you today.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

May I know if your printer is connected to a USB cord or wireless connections?

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Expert:  Benjie replied 6 months ago.

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send butaton below to communicate with me, so I can help. Thank you.

Since I didn't hear from you please try these general instructions

I want you to remove all the cartridges then remove the power cord from the outlet after 5 minutes on it again your printer then install all the cartrdges.

After that Follow the Instructions Below:

Let's start with a Printer Reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

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Customer: replied 6 months ago.
Thank you. Problem solved.
Expert:  Benjie replied 6 months ago.

You're most welcome. Stay safe.

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