How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Benjie Your Own Question
Benjie
Benjie, Printer
Category: Printers
Satisfied Customers: 14203
Experience:  Computer and IT Support Engineer
102836769
Type Your Printers Question Here...
Benjie is online now

My Canon printer will not repond to my computer. The 'on'

Customer Question

My Canon printer will not repond to my computer. The 'on' switch flashes alternately with the 'alarm' light
JA: What Canon model do you have?
Customer: MG2450
JA: How long has this been going on with your Canon printer?
Customer: 4 days
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: March 2017
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: Only that this fault occurred after a paper jam. The offending paper was removed.
Submitted: 6 months ago.
Category: Printers
Expert:  Benjie replied 6 months ago.

Hello! Welcome to JustAnswer. Thank you for your question. I'm Benjie and I can help you today.

Expert:  Benjie replied 6 months ago.

Does it have an error message code when you try to print?

Customer: replied 6 months ago.
How can you help me/
Expert:  Benjie replied 6 months ago.

Does it have an error message code when you try to print?

Customer: replied 6 months ago.
Not that I can see.
Expert:  Benjie replied 6 months ago.

May I know what changes did you made recently on your printer?

Customer: replied 6 months ago.
None.
Expert:  Benjie replied 6 months ago.

What I could suggest you do is,

Can you please turn off the printer remove the power to the printer  unplug it from the power socket.

Then wait 10 minutes,
connect the power again to the printer,
turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 6 months ago.
Have done exactly as asked, but the printer is still not working.
Expert:  Benjie replied 6 months ago.

The error light means there  If the lamp on the ink tank is flashing, ink may have run out. Replacing the ink tank is recommended.

Remove all the ink cartridges from the machine.
Then clean the contacts on the cartridges as well as inside the machine itself.
Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.
If any of the other cartridges are low, empty, leaking or bulging replace them.

Customer: replied 6 months ago.
Thank you for all your assistance
Expert:  Benjie replied 6 months ago.

You're most welcome. Take your time.

Expert:  Benjie replied 6 months ago.

Just wanted to follow up with you! Did you have any additional questions or concerns?

Expert:  Benjie replied 6 months ago.

Just wanted to follow up with you! Did you have any additional questions or concerns?

Please reach out to me if anything changes, or if you just need to touch base!