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Ask Abhishek Gupta 2 Your Own Question
Abhishek Gupta 2
Abhishek Gupta 2 ,
Category: Printers
Satisfied Customers: 251
Experience:  Maintenance Executive at Devyani Food Industries Limited
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Error came up as 5BO2, Canon, Only a little while, Do not

Customer Question

error came up as 5BO2
JA: What's the brand and model of your printer?
Customer: Canon
JA: How long has this been going on with your Canon printer?
Customer: Only a little while
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: Do not understand what the OS means
JA: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?
Customer: No
Submitted: 11 days ago.
Category: Printers
Expert:  Abhishek Gupta 2 replied 11 days ago.

Hello. Welcome to JustAnswer.com, an independent paid Question and Answer support site.

I am Abhi with over 5 years of experience and will try to do my best to help you today. I am sorry to hear that you are having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly. Please allow me a few minutes to review your question to ensure that I don't miss anything.

Expert:  Abhishek Gupta 2 replied 11 days ago.

May I know the brand and model of your device?

Customer: replied 11 days ago.
My printer is a Canon MSDUOSD
Expert:  Abhishek Gupta 2 replied 11 days ago.

Factory Reset


  • Press Setup.

  • Press the arrow buttons until you navigate to Device settings and then press OK.

  • Press the arrow buttons until you navigate to Reset setting and then press OK.

  • Press the arrow buttons until you navigate to Reset all and then press OK.

  • Select Yes.

  • Press OK. Your device is now reset.

Customer: replied 11 days ago.
Where to I find the Factory Set up
Customer: replied 11 days ago.
Where do I find the Factory set up.?
Expert:  Abhishek Gupta 2 replied 11 days ago.

Please click on the below link to resolve your issue.

Link:- https://www.youtube.com/watch?v=W_XhW-hLGeo

Thank you.

Expert:  Abhishek Gupta 2 replied 11 days ago.

Is your problem is resolved?

Expert:  Abhishek Gupta 2 replied 11 days ago.

I hope I provided you with useful information.

Your feedback is also more important to me.

If you have any questions or would like any additional information, please don't hesitate to ask.

And thank you for using Justanswer.com.

Best Regards,

Abhishek