Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello! Welcome to JustAnswer. Thank you for your question. I'm Benjie and I can help you today.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
What have you done so far to troubleshoot the problem?
Please share them with me so we don't repeat them
Can you please turn off the printer remove the power to the printer unplug it from the power socket.
Then wait 10 minutes,
connect the power again to the printer,
turn it on and tell me please if it is now operating correctly.
Try again to use another outlet
Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement.
How old is your pirinter?
it is at/past its 3-year service life, so this type of failure is not surprising.
While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead This printhead currently sells for around $70 USD.;
if the logic board is bad currently sells for around $200-250. For $80-100 you can replace the entire machine with a brand new model,
with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.
You're most welcome, be safe