Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello, my name is*****'m happy to assist you today with your printer, Lets get started!
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can we please try the following:
Try powering off the printer, pull the power cable out of the printer, wait for 1 minute, then put the power cable back in. After this try again.
What is the model?
Please let me know how this goes.
understood, thank you
did you also install the firmware? and the new drivers?
are you on a windows or a mac pc?
please allow me to remotely connect, free of premium service.
the drivers can be installed here:https://support.hp.com/nl-nl/drivers/selfservice/hp-officejet-5200-all-in-one-printer-series/14095737/model/14095742
on the bottom of the page there is a driver to download, then install,
take your time
I will be standing by.
download the driver on the windows pc, then install,
is the printer usb connected?
Please click the link on the pc and open the downloaded Zoho assist file:https://join.zoho.eu/8081889729