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Anikesh G
Anikesh G, Engineer
Category: Printers
Satisfied Customers: 3060
Experience:  SAP Customer Relationship Management Consultant at Wipro Technologies
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I brought a new printer from DID, And it won't except paper

Customer Question

I brought a new printer from DID
JA: What's the brand and model of your printer?
Customer: And it won't except paper and won't pick up my Bluetooth
JA: How long has this been going on with your printer?
Customer: PIXMA T S5150
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: I have never printed from my phone Or tablet
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: Do I need to download something
Submitted: 17 days ago.
Category: Printers
Anikesh G
Expert:  Anikesh G replied 17 days ago.

My name is ***** ***** Thank you for posting your query in JustAnswer.

I am sorry to hear that you are having trouble. I know that can be frustrating.

Hopefully, we can get this resolved quickly. Please allow me a few minutes to review your question to ensure that I don't miss anything.

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Expert:  Anikesh G replied 17 days ago.

Please reset the printer to recover from printer errors or failures:-

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

  5. Turn on the printer to complete the reset.

Let me know how that goes, please.


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Customer: replied 17 days ago.
It won't pick up my internet
Expert:  Anikesh G replied 17 days ago.

Please use the below link and follow the instructions to get this issue fixed:-

https://support.usa.canon.com/kb/index?page=content&id=ART172338

I hope this helps.

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Expert:  Anikesh G replied 17 days ago.

I hope I provided you with useful information.

If you have any questions or would like any additional information, please don't hesitate to ask.

And thank you for using Justanswer.com.

Best Regards,

Anikesh


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