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Divyansh
Divyansh, Technician
Category: Printers
Satisfied Customers: 6515
Experience:  Computer Applications Expert
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I’ve a paper stuck in the bottom, Neverstop1200, 5minutes

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I’ve a paper stuck in the bottom
JA: What's the brand and model of your printer?
Customer: Neverstop1200
JA: How long has this been going on with your printer?
Customer: 5minutes ago
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: its a new orinter
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: i don’t think so

Hello and welcome to Just Answer Tech Support. I will be assisting you today. Accept my apologies to hear you're experiencing difficulty.

  • I understand you have a paper jam on your HP printer. Is that correct?

Customer: replied 6 days ago.

Please remove the paper input try and slide the jammed paper as far as possible. 

Customer: replied 6 days ago.
It’s stuck at the back on the rollers

Please click the below link to see visual image on how to open the printer to remove the paper.

Link - https://support.hp.com/vn-en/document/c06352519.

I hope the suggestion provided was helpful. Please let me know if you need any additional information.

Customer: replied 6 days ago.
No need for a call
All sorted Thank you

I am glad to hear that your issue is now resolved.

Divyansh and other Printers Specialists are ready to help you