How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them.
Ask Sheri Your Own Question
Sheri
Sheri, Printer Technician/Expert
Category: Printers
Satisfied Customers: 6153
Experience:  Owner/Consultant at Computer Rescue, Inc.
100295097
Type Your Printers Question Here...
Sheri is online now

I have a new router but cannot connect printer to the new

This answer was rated:
★ ★ ★ ★ ★

I have a new router but cannot connect printer to the new network I have a HP deskjet 3050 J611 and although I follow instructions it will not connect. I guess I must be missing a simple trick!
JA: How are you connecting to your DeskJet: wirelessly or by USB?
Customer: Wirelessly
JA: When did you last update the printer driver software?
Customer: Never done it
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No
Sheri
Hi,

My name is Sheri.  Thank you for using JustAnswer.   I am sorry that you are experiencing this issue with your HP Deskjet 3050 J611 printer and I will do my best to resolve it for you as quickly as possible.

Please allow me a moment to review the information you have provided so far.   Also, feel free to reply with any additional details you feel are necessary.

Thank you so much for allowing me to help you.  I appreciate your patience through this process.  My goal is to provide you with excellent service

Regards,

Sheri

Expert Level Professional Consultant with over 25 years of experience

Ask Your Own Printers Question

Hi.  Does the setup see the printer at all?

Ask Your Own Printers Question
Customer: replied 11 days ago.
No

Ok, thanks.  From a computer, please click on the below link. Once on the HP website, make sure to select your correct operating system at the top of the page. Click to expand the Driver-Product Installation section and download the HP Deskjet 3050A e-All-in-One Printer series - J611 Full Feature Software and Driver. Once downloaded, unplug or turn off the printer. Run the downloaded file and follow the prompts and turn on or plug in the printer when prompted. Once done, test print and scan.

Link:  https://support.hp.com/us-en/drivers/selfservice/hp-deskjet-3050a-e-all-in-one-printer-series-j611/4311836

Note: you may need a USB cable during the setup

Ask Your Own Printers Question

I just wanted to follow up.  Please let me know if that worked for you.

Ask Your Own Printers Question
Customer: replied 11 days ago.
All OK thanks

That is good news.  I am glad it's working. You are very welcome.  It is my pleasure to assist you.

Thank you so much for allowing me to help you.  I appreciate your patience through this process.  My goal is to provide you with excellent service.  Please feel free to reply with any questions.

Regards,

Sheri

Expert Level Professional Consultant with over 25 years of experience

Sheri and 2 other Printers Specialists are ready to help you
Ask your own question now