Printer Repair Questions? Ask IT Technicians for Answers ASAP
My name is Sheri. Thank you for using JustAnswer. I am sorry that you are experiencing this issue with your HP Deskjet 3050 J611 printer and I will do my best to resolve it for you as quickly as possible.
Please allow me a moment to review the information you have provided so far. Also, feel free to reply with any additional details you feel are necessary.
Thank you so much for allowing me to help you. I appreciate your patience through this process. My goal is to provide you with excellent service
Expert Level Professional Consultant with over 25 years of experience
Hi. Does the setup see the printer at all?
Ok, thanks. From a computer, please click on the below link. Once on the HP website, make sure to select your correct operating system at the top of the page. Click to expand the Driver-Product Installation section and download the HP Deskjet 3050A e-All-in-One Printer series - J611 Full Feature Software and Driver. Once downloaded, unplug or turn off the printer. Run the downloaded file and follow the prompts and turn on or plug in the printer when prompted. Once done, test print and scan.
Note: you may need a USB cable during the setup
I just wanted to follow up. Please let me know if that worked for you.
That is good news. I am glad it's working. You are very welcome. It is my pleasure to assist you.
Thank you so much for allowing me to help you. I appreciate your patience through this process. My goal is to provide you with excellent service. Please feel free to reply with any questions.