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Anikesh G
Anikesh G, Engineer
Category: Printers
Satisfied Customers: 3185
Experience:  SAP Customer Relationship Management Consultant at Wipro Technologies
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Although have followed all instructions my computer will not

Customer Question

although have followed all instructions my computer will not print anything . it does recognise my printer but keeps saying error ,help please
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: wirelessly
JA: When did you last update the printer driver software?
Customer: daily -many times
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: only thaat I amslowly gong crazy!
Submitted: 17 days ago.
Category: Printers
Expert:  Anikesh G replied 17 days ago.

My name is ***** ***** Thank you for posting your query in JustAnswer.

I am sorry to hear that you are having trouble. I know that can be frustrating.

Hopefully, we can get this resolved quickly. Please allow me a few minutes to review your question to ensure that I don't miss anything.


Expert:  Anikesh G replied 17 days ago.

Please reset the printer to recover from printer errors or failures:-

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

  5. Turn on the printer to complete the reset.

Let me know how that goes, please.


Expert:  Anikesh G replied 16 days ago.

Is your issue fixed now?

Expert:  Anikesh G replied 16 days ago.

I hope I have provided you with helpful information.

If you have any questions or want any additional information, please don't hesitate to ask.

And thank you for using Justanswer.com.

Best Regards,

Anikesh