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Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 54760
Experience:  Troubleshoot printers, scanners. Brother HP Canon Epson.
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Cant get it to connect to my router, wirelessly, i have

Customer Question

cant get it to connect to my router
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: wirelessly
JA: When did you last update the printer driver software?
Customer: i have tried but made a mess of it sorry
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: its a epson 2100
Submitted: 11 days ago.
Category: Printers
Viet - Printer Tech
Expert:  Viet - Printer Tech replied 11 days ago.

Hi,
I'm sorry about your printer issue. I'm glad to assist you today. To confirm the issue, your Epson printer is not working. Is there any error or message?
Do you have a Windows or Mac computer? What's the make / model of your router?
Please reply at the box below. Thank you.

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Expert:  Viet - Printer Tech replied 11 days ago.

Without the information requested in my previous response, I can only give you a general answer, but I hope this helps. Please turn off your Epson printer. Then disconnect the power cords from both your printer and your internet router for a couple of minutes, then reconnect. Then turn on the printer, and try again. If that does not work, please download and install the Epson Product Setup at the website below:

https://www.epson.co.uk/support/sc/epson-expression-home-xp-2100/s/s1726

For further assistance, please let me know the models of your computer and router. We can schedule a time. Please reply at the box below. Thank you for your patience.

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