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Joseph
Joseph, Engineer
Category: Printers
Satisfied Customers: 7442
Experience:  Lead Technician
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Dymo Label Printer not Working, Dymo 450, It stopped working

Customer Question

Dymo Label Printer not Working
JA: What Dymo model do you have?
Customer: Dymo 450
JA: How long has this been going on with your 450?
Customer: It stopped working recently - the labels are printing but the addresses are not transferring onto the Labels
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: Not Sure
JA: Is there anything else the Printer Expert should know before I connect you? Rest assured that they'll be able to help you.
Customer: No
Submitted: 9 days ago.
Category: Printers
Expert:  Joseph replied 9 days ago.

Hi, I am Joseph. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply soon.

If you have any more information about your question you would like me to know about, please send me another message. If I have all the details about the question, then I can give a more precise and accurate answer.

Expert:  Joseph replied 9 days ago.

Are you using a Windows computer or a Mac to print labels with?

Joseph and 4 other Printers Specialists are ready to help you
Customer: replied 9 days ago.
Windows Computer
Expert:  Joseph replied 9 days ago.

First, try and restart the printer and the computer.  Sometimes that fixes this issue.

Customer: replied 9 days ago.
I have done that already
Expert:  Joseph replied 9 days ago.

Thank you.  Next, go to settings and devices and printers on the computer.

Customer: replied 9 days ago.
OK
Expert:  Joseph replied 9 days ago.

Do you see the Dyno listed there?

Customer: replied 9 days ago.
The session is only begun
Customer: replied 9 days ago.
Dymo listed
Expert:  Joseph replied 9 days ago.

Now, unplug the USB cable to the Dyno and remove the printer from the list.

Customer: replied 9 days ago.
done
Expert:  Joseph replied 9 days ago.

Now reboot the computer.

Customer: replied 9 days ago.
I have completed that request
Customer: replied 9 days ago.
Do you mean turn it off and on
Expert:  Joseph replied 9 days ago.

Yes.

Customer: replied 9 days ago.
Ok but how will I contact you once I switch off the Computer?
Expert:  Joseph replied 9 days ago.

I will be here.  This conversation can be picked up from the emails you are receiving regarding it.

Customer: replied 9 days ago.
OK
Expert:  Joseph replied 9 days ago.

Thank you.

Customer: replied 9 days ago.
00353876779759
Expert:  Joseph replied 9 days ago.

I'm still here.

Customer: replied 9 days ago.
How can I connect to you the site seems to be trying to get me to start all over again can you phone me
Expert:  Joseph replied 9 days ago.

I'm here.  Now go back to settings and printers and confirm the Dyno is not listed.

Customer: replied 9 days ago.
Dynamo not listed
Expert:  Joseph replied 9 days ago.

Install the download and it will walk you through adding it back.

Customer: replied 9 days ago.
It is saying failed to download Microsoft update?
Expert:  Joseph replied 9 days ago.

When installing the driver?

Customer: replied 9 days ago.
Expert:  Joseph replied 9 days ago.

Try plugging up the USB and see if it reinstalls it.

Customer: replied 9 days ago.
Have tried your suggestion it has not worked
Customer: replied 9 days ago.
Can you call me?
Expert:  Joseph replied 9 days ago.
Does the printer show up in settings and printers?
Customer: replied 9 days ago.
What should I do now!
Customer: replied 9 days ago.
Joseph are you still there?
Expert:  Joseph replied 9 days ago.
Does the printer show up in settings and printers?
Customer: replied 9 days ago.
Expert:  Joseph replied 9 days ago.

Right click and choose test print.

Customer: replied 9 days ago.
It does not have that option I have printed the Label from the dymo page but no address is printing from the address book -this is the original problem
Customer: replied 9 days ago.
I need the address Book on the left to print on to the labels
Expert:  Joseph replied 9 days ago.

No, this is in printer settings.

Customer: replied 9 days ago.
The labels are printing blank
Expert:  Joseph replied 9 days ago.
Is this from doing the test print like I asked?
Customer: replied 9 days ago.
No when I go into the Devices
there is no option to right click test option as previously advised
Expert:  Joseph replied 9 days ago.

Do you see printer properties?

Customer: replied 9 days ago.
Can you help me -we seem to be stuck can you ring me ?
Expert:  Joseph replied 9 days ago.

Let me try again.  Are you in printer properties?

Customer: replied 9 days ago.
I have located it and it has printed but just the word WIN and Microsoft in small letters
Expert:  Joseph replied 9 days ago.

Ok, good that means the driver works.

Customer: replied 9 days ago.
how do I get the addresses
to print to the labels ?
Expert:  Joseph replied 9 days ago.

What application do you use for the addresses?

Customer: replied 9 days ago.
I do not know how would I find that out?
Expert:  Joseph replied 9 days ago.

A screenshot would help.

Customer: replied 9 days ago.
Have tried to send screen shot it is not being delivered is there
an email address that I can send it to?
Expert:  Joseph replied 9 days ago.

You can attach it to this chat with the paperclip.

Customer: replied 8 days ago.
Here is the screen shot
Expert:  Joseph replied 8 days ago.

So it is through the DYNO software.

Customer: replied 8 days ago.
Expert:  Joseph replied 8 days ago.

Have you tried updating that software?

Customer: replied 8 days ago.
I think so
Expert:  Joseph replied 8 days ago.

Ok.

Customer: replied 8 days ago.
To be honest I think this is a functionality issue so if you are not familiar with how to get the address book and printer to marry I think none of this will work
Expert:  Joseph replied 8 days ago.

Usually this indicates software issue so uninstall and reinstall of the software would fix it.

Customer: replied 8 days ago.
I think we should stop now
as I think it needs s presence thank you for trying
Expert:  Joseph replied 8 days ago.

As you wish.