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Anikesh G
Anikesh G, Engineer
Category: Printers
Satisfied Customers: 3296
Experience:  SAP Customer Relationship Management Consultant at Wipro Technologies
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What dies the number 3 refer to? I am having difficulty

Customer Question

What dies the number 3 refer to ? I am having difficulty printing off any items, eg bank statements
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: Both
JA: Are you connecting to the printer wirelessly or with a USB cord?
Customer: Both
JA: Is there anything else the Printer Expert should know before I connect you? Rest assured that they'll be able to help you.
Customer: This has been going on for 2/3 days
Submitted: 10 days ago.
Category: Printers
Anikesh G
Expert:  Anikesh G replied 10 days ago.

My name is ***** ***** Thank you for posting your query in JustAnswer.

I am sorry to hear that you are having trouble. I know that can be frustrating.

Hopefully, we can get this resolved quickly. Please allow me a few minutes to review your question to ensure that I don't miss anything.

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Customer: replied 10 days ago.
A yellow light in the small triangle with a squiggly line in the middle
Expert:  Anikesh G replied 10 days ago.

Please reset the printer to recover from printer errors or failures:-

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

  5. Turn on the printer to complete the reset.

Let me know how that goes, please.


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Customer: replied 10 days ago.
Now the light has appeared by C
Expert:  Anikesh G replied 10 days ago.

Can you please try to print now and let me know how that goes?

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Expert:  Anikesh G replied 9 days ago.

Is your issue fixed now?

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Expert:  Anikesh G replied 9 days ago.

I hope I have provided you with helpful information.

If you have any questions or want any additional information, please don't hesitate to ask.

And thank you for using Justanswer.com.

Best Regards,

Anikesh


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