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I have raised a formal complaint and that is how I am at this stage. Should I suggest that they pay me a fixed amount to cover the work compensation and the extra rent i have had to pay?. Sorry but your previous answer is a little general and I have fought this for over 18 months. I understand that that the Financial Ombudsman is pretty useless in cases like this . I have spoken to them and they did not really pick up on the salient points.