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Hello my name is ***** ***** I will help you with this.
Was a tenancy agreement signed please?
No I haven't signed anything not even for the £240 admin fee.
Ok - then the Landlord is in breach of contract.
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
Do you think I am entitled to the full amount back £240 + the £1080 bond and rent. They are arguing that I have been to view the property twice and that If i didn't like it I shouldn't have paid the £240 admin fee. The letting agents are waiting for a reply back from the landlord if she will pay for the bits that need repairing. i have asked that the £1080 is transferred back to my account while i wait. That was 2 days ago and she said she can only give me £540 back as the Bond company has the rest. Do I have the right to give her a time scale for the repairs or demand a full refund including the admin fee. Also how much will the small claims court charge me?
Yes you should claim back EVERYTHING
She hasn't refunded me anything yet.
Small claims is inexpensive
As I said above you should write and claim everything back
Does that help?
Do you think I still have a case although I have no evidence other than the my bank transfers to them?
Yes I think you have a case, a good one
Bank transfer is enough
Thank you for your advise, this payment is it a one of payment of £32 I have just paid?
Yes that is correct.
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If you need more help please click reply
Yeah I will do. Thank You