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Ash, Solicitor
Category: Property Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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I ordered 2 pvc winders on 27/11/14 paid £240.00 dep +£100.00

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I ordered 2 pvc winders on 27/11/14 paid £240.00 dep +£100.00 survey fee,canceled this order on 29/11/14 did not have a survey done,the firm say i have lost the£100.00 survey, even if i did not have the survey,can you advise?
Alex Watts :

Hello my name is ***** ***** I will help you with this.

Alex Watts :

The firm are WRONG

Alex Watts :

Under the Consumer Contract Regulations you have 14 days to cancel.

Alex Watts :

They MUST give you this right

Alex Watts :

So if you cancel within 14 days that is ok. You only cancelled 2 days later.

Alex Watts :

Can I clarify anything for you about this today please?

Alex Watts :

If this answers your question could I invite you rate my answer before you leave today.

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