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Hello my name is ***** ***** I will help you with this.
Is £22k going to clear everything?
The letter is worded "As discussed, we can confirm our management team have reviewed your account and have agreed to accept a full and final settlement of £22,000.00. Please be aware this agreement will only remain valid until 16th January".
Hi,I see you are offline now. Will you be getting back to me tomorrow Alex with a reply please ? Thank you, Maria.
OK - in that case if it is full and final settlement then they will remove the charge.
Full and final means all in, no going back
So once you accept and pay the £22k they will have no choice but to remove the charge.
The letter does not expressly say so, but they have no reason to keep a charge.
If they do you can seek a Court order they remove it.
But you may just want them to put in writing that they agree to remove the charge, but it is common sense.
Can I clarify anything for you about this today please?