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Hello my name is ***** ***** I will help you with this.
Does the tenancy agreement say you can or can't do repairs at all please?
10.1 to allow the landlord, agent or supervisor to enter the property with or without workmen and with all necessary equipment.
10.2 Except in an emergency, the landlord will give not less than 24 hours.
I assume you gave 24 hours notice?
Yes. In fact the tenant coordinated with the contractor himself, the contractor came and set up scaffolding etc. and the next day the tenant told him to go away and refused to reschedule or accept further appointments over a period of a year.
the clause in the contract was very explicit.
to keep the garden in the condition and style at the commencement of tenancy
to keep borders, paths and patios weeded.
not to lop, prune, remove or destroy existing plants, tees or shrubs unless it is required to keep in good order without the consent of the landlord or the agent.
the tenant will not be under any obligation to pay for or replace any annual plants that have been left on the property.
Is the agent wrong to tell me, despite all this being in the contract, that if the tenant does not want to allow repairs to be done, he doesn't have to despite several days of notice being given? or that they didn't need to do any of the above work?