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Yes via TDS
They returned the part of the deposit that wasn't in contention after about 5 weeks, but they kept the amount they wanted to deduct (about 700 pounds). So this is the amount we would request a refund for.
Just to ensure that I understand you correctly: We should send the agent a written request via regular mail stating that they're in breach of our contract and that we request a refund within 14 days, otherwise we will go to court?
Is there any cost involved in going to court, assuming we don't retain any legal representation?
Thank you. One final question to try to ascertain how likely it is that we win this claim: Does it matter if the deductions the landlord was trying to make were explicitly stated in the tenancy agreement as being payable by the tenant (for example cost of making an inventory at check out)? Or does paragraph 1.8 'override' all of that and they have no right to deduct anything if they wait more than 15 days? (this is the way I read the contract)