The answer is absolutely straightforward. You cannot beat the landlord with a stick and there is no Tenants Deposit Scheme to file a complaint against.
You tell the agent and the landlord in writing that unless you get the deposit refunded in full by 5 PM this Friday, 24 November, you will issue Small Claims Court proceedings against both the agent and the landlord without further notice. You issue against the landlord’s first defendant and the agent a second defendant. Once the court proceedings land on their doormat, you may find that the agent becomes more agreeable because the agent will not want to go to court because of the landlord is reluctance to deal with this.
At 5:01 PM on Friday you wish you Small Claims Court proceedings which you can do quickly and easily here. www.moneyclaim.gov.uk
The landlord will have to prove how much damage there was and what is missing. With regard to the missing fork, unless you can get the exact same, he would be entitled to a new set although they are now extremely cheap.
In respect of the vacuum cleaner, then you are liable for either the cost of repair or if not possible, replacement.
.Can I clarify anything else for you? I’m happy to answer any specific points arising from this.
I’m happy to answer any specific points arising from this.
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If you still need any point clarifying, I will still reply because the thread does not close.