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Hello my name is ***** ***** I will help you with your question today. I am reviewing it, please give me a moment.
Does it give you an option to appeal?
Have they sent anything in writing?
Did they call and tell you?
Ok - you should write to the Chief Executive of the Association and make a formal complaint.
They will then investigate the matter and report back to you.
Once you have this response then you can go to the Local Government Ombudsman.
They offer a free, independent service and can examine your complaint for free. They are at: www.lgo.org.uk
That should resolve the matter for you.
Can I clarify anything for you about this today, please?
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Great. Can I assist with anything else today?